Email : support@publicproxy.com
Hello,
how can we help you ?
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Can I only buy proxies from a specific country?
Using 1 proxy costs 1 proxy balance and you can use 1 proxy from any country, state or city without limit!
2023-02-01 09:39:18Why I cant login to your software? Why the proxy is very slow?
All our servers are located in the US, What happend to you its possiblely because your network is unstable or your network has connection issue to the US, You can use a VPN which is fast & stable to the USA first before using lumiproxy and our proxy.
2023-02-01 09:38:59How long can I use the proxy?
When you used a proxy, it cost 1 proxy balance from your acct, its paid up to 24 hours of use time. But our proxies are residential proxies, Please understand the alive time for residential proxies is from a few hours to a few days which is normal.
2023-02-01 09:38:31Why your soft is detected by Antivirus? Is it safe?
Yes, 101% safe. Its just false positive detection from the Antivirus because the soft has features like changing the UserAgent, Screen Resolution and Referer. We tried to submit to them for whitelisting, but it takes time. Just close the Antivirus or adding our soft into its whitelist manualy.
2023-02-01 09:38:09When I change a new proxy why my browser or soft is auto closed?
In "Settings" tab, Unselect "Auto close program when change proxy"
2023-02-01 09:37:45Is there any way that the target website can trace the origin to us?
No, we secure the traffic at the IP level. Traffic to websites originates at residential IP addresses that are not associated with your company or your location. All traffic is also encrypted. You are responsible to secure every other part of your system.
2023-02-01 09:37:10What are residential proxies used for?
You can theoretically use residential proxies for anything a regular proxy is capable of. The undetectable nature of residential proxies makes them ideal for media streaming, online shopping, and data scraping on sites that block normal proxy usage.
2023-02-01 09:36:34How long does it take to receive the proxy balance or get my new account activated after the payment?
If you paid by other payment methods than Bitcoin, you should get it instantly after the payment was made. If you paid by Bitcoin, you need to wait until the transaction has 1 confirmation from the Bitcoin network, for how long it takes to get 1 confirmation it depends on the Bitcoin network and the Miner fee you paid.
2023-02-01 09:35:50Do you provide trial or payment refunds?
We do not provide trial, you can order the smallest package to test. We do not make the refunds for any paid services. Please be aware that all payments are final. If you think the proxies or the software are not working correctly, We are always here to help you solve your problems. Thank you.
2023-02-01 09:35:29How is the lumiproxy billed?
All purchased proxies balance in your account are valid for lifetime, no expiry date! Using 1 proxy costs 1 proxy balance and you can use from any country, or city without limit! 99% of our proxies are already checked and available so you don't waste any proxies balance!
2023-02-01 09:34:55
